Michael is my new hero. I don’t know his last name, but I know that he’s the guy who saved me countless hours of angst and anguish last Monday.

I freely admit it: I’m more than a little technophobic. When something goes awry with my computer, my first thought is “OH MY GOD, WHATEVER SHALL I DO?” And I wring my hands and pace and stew and spend at least one sleepless night fretting the hours away. I imagine all sorts of scenarios, most of them ending with me spending enormous wads of time and money replacing my current computer system, losing most of my valuable information in the process.

So last Monday, which naturally was a holiday, when the tech guys would most likely not be answering the phone lines anyway, I called frantically for support, not expecting anything at all to be resolved. But Michael answered. And, most importantly, Michael HAD the answer, and now my computer is back to being its normal self.

The bottom line here, of course, is that when confronted with a seemingly insurmountable problem, one just needs to do first things first. Before pressing the big red PANIC button, one must figure out the logical baby steps to take in order to do what needs to be done in the most efficient way.

WHEW! In a matter of minutes, Michael guided me through the problem and it is fixed! FIXED! F-I-X-E-D! Hooray, hooray, hooray! Now I’m free to resume worrying about lesser things. Like maybe backing up all that valuable information on my hard drive…